Watchword

Quality

ISO 9001-certified since 2009

  • Company organised around 7 processes,
  • Numerous daily control processes starting with quotation, receipt of your orders, receipt of inventory, manufacturing (cross-check), prior to dispatch,
  • 3 steering committees prior to Management review.

Quality in 2020, in figures.

  • 95/5 Satisfaction Survey rating
  • 30 complaints received, i.e. 0.65% (4,577 files)
  • 68% of Team members designated as Senior experts or with acquired expertise
  • ISO 27001-certification underway